Measuring your head:
Adjustable cotton sweatbands: most of our hats come with an adjustable sweatband, allowing you to reduce the size of your hat by 1-2 cm.
Terry cloth sweatbands: Our Sconset and Wauwinet hats come with our terry-cloth sweatbands and are not adjustable, but forgiving in their sizing, and can always be tightened with a few and sewn stitches in the band.
All orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 12 pm EST, or on weekends or holidays, will be processed the next business day. All orders are shipped from Boston. Please allow 1-2 business days for order processing.
Online shipping options:
We are happy to assist you in placing an order over the phone from our flagship store on Nantucket if you are unsure about your selection online. All orders placed over the phone will be charged additional shipping costs from Nantucket, MA.
* While we love to speak with all of our beloved customers over the phone, we have limited staff available on Nantucket during the peak summer season. All voicemails will be answered within 2 business days. Please feel free to email us at email@example.com if you have a request, feedback, or if you have questions about your order. We will return all emails within 1 business day.
You may return or exchange any full price item for a complete refund, less the cost of return shipping costs for online orders within 10 days of receiving the item, provided that the item is in its original condition with all hang tags still attached. All items must be accompanied by a receipt.
All sale items and custom-made items are considered final sale and cannot be returned or exchanged.
All of our hats come with an interchangeable black hat trim as specified on the item description.
Additional trims can be ordered online.
For specialty ribbons, trims, and customizations, please call our Nantucket store, or email us at firstname.lastname@example.org. Additional charges may apply.
At this time we are not selling sailor shirts online until fall 2019. We are sorry for the inconvenience.
Please feel free to add your contact information on the sailor shirts section of the website in order to be notified when we are back in stock.
We have limited quantities and colors available at our flagship store. Please email the store at email@example.com if you would like to order one and we will do our best to accommodate your request.
*We do not accept sailor shirt orders via phone.
Our sailor shirts should be washed with like colors on cold and tumble or hang dried.
Cleaning mold/mildew off your well-loved straw hat:
The best way to clean mold or mildew off a straw hat is to vacuum it off with a brush attachment.
If that does not remove the mold/mildew:
Caution: Excess solution applied to mold on a hat will discolor the straw.
All hats that come with a Peter Beaton signature hat box should be stored inside the box with the included cone in order to preserve the integrity of its shape.
All other hats are much more durable and can be stored at your own discretion.
If your item requires a repair or reshaping, please email us at firstname.lastname@example.org with a detailed description of the requested repair and images of your item for a quote for the repair.
*Please note: we do not accept repair requests or quotes over the phone.
We offer a very limited amount of wholesale partnerships. If you would like to be considered as a wholesale partner, please email email@example.com