FAQs

Locations and Contact Information

Determining Your Hat Size

Measuring your head:

1. Take a soft-coated tape measure or a piece of string and place it around your head where you would like the sweatband of the hat to rest on your head. *Usually, that is just above the center of your forehead and on the upslope of the "lump" in the back, above the tops of your ears on both sides.
2. With the tape snug, read the measurement to the closest centimeter. If you have used string, carefully flatten the string out against a yardstick to read the measurement.
3. If you are in-between sizes, consider if you prefer your hat to fit more snugly or loosely and how you will wear your hair. Hats should fit loosely enough as to not give you a headache, but snug enough so as to fit firmly in position on your head. 
4. Compare your measurement to the size chart below.

Size chart

Sweatbands

Adjustable cotton sweatbands: most of our hats come with an adjustable sweatband, allowing you to reduce the size of your hat by 1-2 cm.

Terry cloth sweatbands: Our Sconset and Wauwinet hats come with our terry-cloth sweatbands and are not adjustable, but forgiving in their sizing, and can always be tightened with a few and sewn stitches in the band.

Shipping

All orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after  12 pm EST, or on weekends or holidays, will be processed the next business day. All orders are shipped from Boston. Please allow 1-2 business days for order processing.

Online shipping options:

• USPS ground shipping: $12.50 flat rate; FREE for orders over $100 
• Expedited shipping: calculated based on destination
• International shipping: not offered at this time

Phone orders:

We are happy to assist you in placing an order over the phone from our flagship store on Nantucket if you are unsure about your selection online. All orders placed over the phone will be charged additional shipping costs from Nantucket, MA.

* While we love to speak with all of our beloved customers over the phone, we have limited staff available on Nantucket during the peak summer season. All voicemails will be answered within 2 business days. Please feel free to email us at contact@peterbeaton.com if you have a request, feedback, or if you have questions about your order. We will return all emails within 1 business day. 

Return policy

You may return or exchange any full price item for a complete refund, less the cost of return shipping costs for online orders within 10 days of receiving the item, provided that the item is in its original condition with all hang tags still attached. All items must be accompanied by a receipt.

All sale items and custom-made items are considered final sale and cannot be returned or exchanged.

Hat Trims, Ribbons, and Customization

All of our hats come with an interchangeable black hat trim as specified on the item description. Additional options are available for purchase online.

For specialty ribbons, trims, and customizations, please call our Nantucket store, or email us at contact@peterbeaton.com. Additional charges may apply.

Sailor Shirts and Care

Availability:

At this time we are not selling sailor shirts online until fall 2019. We are sorry for the inconvenience. 

Please feel free to add your contact information on the sailor shirts section of the website in order to be notified when we are back in stock.

We have limited quantities and colors available at our flagship store. Please email the store at contact@peterbeaton.com if you would like to order one and we will do our best to accommodate your request. *We do not accept sailor shirt orders via phone.

Care: 

Our sailor shirts should be washed with like colors on cold and tumble or hang dried. 

Hat care

Cleaning mold/mildew off your well-loved straw hat:

The best way to clean mold or mildew off a straw hat is to vacuum it off with a brush attachment.

If that does not remove the mold/mildew: 

1. Dilute 1/8 cup bleach or Tilex in 2 cups of water
2. Soak a sponge in the solution and wring it out until it is barely damp
3. Gently pat the sponge on the areas of mold/mildew and it should disappear

Caution: Excess solution applied to mold on a hat will discolor the straw.

Storage

Hats that come with a Peter Beaton signature hat box should be stored inside the box with the included cone in order to preserve the integrity of its shape. 

Repairs:

If your item requires a repair or reshaping, please email us at contact@peterbeaton.com with a detailed description of the requested repair and images of your item for a quote for the repair.

*Please note: we do not accept repair requests or quotes over the phone. 

Wholesale requests

We offer a very limited amount of wholesale partnerships. If you would like to be considered as a wholesale partner, please email cc@peterbeaton.com